After-sales service
At Alpha Mobility, we believe in the importance of providing an integrated experience to our customers, which is why we offer a comprehensive range of after-sales services for all of our products, including electric bikes, charging stations, and electric buses. Our services include:

• Continuous technical support: We are here to support you around the clock, with a dedicated team ready to answer your inquiries and solve any problems you may face.

• Periodic maintenance: We provide regular maintenance services to ensure that all our products perform at high efficiency, with a comprehensive inspection of all product components.

• Comprehensive warranty: All our products come with a limited period of warranty, where we are committed to replacing any damaged or defective parts.

• Product insurance: We offer insurance options to protect all of our products from theft or damage, giving you peace of mind.

• User training: We offer training sessions for new users, whether using an electric bike, managing charging stations or handling electric buses.

• Software updates: If our products contain smart technologies, we provide periodic updates to improve performance and add new features.

• Spare parts available: We provide original spare parts for all of our products, to ensure easy maintenance and replacement when needed.

• Customized consultation: We offer personalized consultations to help you choose the right accessories for each product, whether it's a bike or a charging station.

• Exchange services: We offer options to replace old products with new ones or newer models according to your wishes.

• Loyalty program: We work to provide loyalty programs that include discounts and special offers for customers who repeatedly deal with us.

We are committed to providing the best after-sales services to ensure your complete satisfaction and support you in using our products in the best possible way.